Terms of Service

Introduction

Welcome to Max Cleaning NM, LLC. This document outlines the Terms of Service (TOS) governing our client relationship. Our commitment is to provide exceptional cleaning services while maintaining the highest professionalism and client satisfaction standards. By engaging our services, you agree to these terms designed to ensure a clear, fair, and mutually beneficial partnership. We encourage you to read these terms thoroughly to understand your rights and responsibilities as a Max Cleaning NM, LLC client.

Scope of Services

Max Cleaning NM, LLC specializes in various cleaning services, including recurring cleaning, move-in/out cleaning, Airbnb cleaning, deep cleaning, and commercial cleaning. Our services are designed to cater to each client’s unique needs, ensuring a clean, healthy, and comfortable environment. Please note that our services do not include hazardous material removal, deep stain removal, or extermination services. We advise discussing your needs with our team for specific requests or additional services to determine if we can accommodate them.

Service Area

Our services are available within a specific geographical area, primarily focusing on residential and commercial clients in select regions. Clients are encouraged to inquire about service availability in their area. In cases where a client’s location is outside our standard service area, additional travel fees may apply, or service may not be available.

Client Responsibilities

Clients are responsible for providing a safe and accessible work environment for our cleaning professionals. This includes securing valuables or pets and providing clear access to areas requiring cleaning. Clients should inform us of any specific cleaning requirements or areas of concern before service commencement. Failure to provide a suitable environment may result in service delays or cancellations.

Booking and Scheduling

Clients can book our services via phone, email, or an online booking system. We require advance notice for both booking and cancellation of services. Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee. Rescheduling of services is subject to availability and should also be done with advance notice.

Pricing and Payment

Our pricing is transparent and will be communicated at the time of booking. Prices may vary based on the type and scope of service required. Payment is due upon completion of services unless otherwise agreed. We accept various payment methods, including credit cards, checks, and online payments. Late payments may attract additional charges.

Quality Assurance

At Max Cleaning NM, LLC, quality and client satisfaction are our top priorities. We regularly conduct quality checks and encourage client feedback to continually improve our services. If you are dissatisfied with any aspect of our service, please inform us within 24 hours, and we will endeavor to resolve the issue promptly.

Safety and Security

The safety of our clients and staff is paramount. Our cleaning professionals follow strict safety protocols and use environmentally friendly cleaning products. We respect your privacy and ensure that our staff handles your property with the utmost care and confidentiality.

Insurance and Liability

Max Cleaning NM, LLC is fully insured and bonded. In the unlikely event of accidental damage, our insurance policy covers property damages caused by our staff during cleaning. Our liability is limited to the scope of our insurance coverage and does not include damages arising from pre-existing conditions or client negligence.

Employee Conduct

Our employees are carefully selected, trained, and vetted to provide professional and trustworthy services. They adhere to a strict code of conduct, ensuring respect, honesty, and integrity in all client interactions. We conduct background checks to ensure the safety and security of our clients.

Client Privacy and Data Protection

We are committed to protecting the privacy and security of our clients’ information. Personal data collected is used solely to provide cleaning services and is not shared with third parties without your consent. We employ robust measures to safeguard your data from unauthorized access.

Amendments to Terms of Service

Max Cleaning NM, LLC reserves the right to amend these terms any time. Such amendments will be effective immediately upon posting on our website or contacting clients directly. Following any changes, continued use of our services indicates your acceptance of the new terms.

Termination of Service

Either party may terminate the service agreement for any reason. Clients are required to provide notice for termination of recurring services. Max Cleaning NM, LLC may also terminate services for non-payment, safety concerns, or breach of these terms.

Dispute Resolution

In a dispute, we encourage clients to contact us directly to seek a resolution. Disputes will be resolved amicably through negotiation. If a resolution cannot be reached, disputes will be settled by the jurisdiction’s laws where the service was provided.

Contact Information

For any queries, feedback, or concerns regarding our services or these terms, please contact us at 505-267-2882. Our team is dedicated to assisting you and ensuring a positive experience with Max Cleaning NM, LLC.

Acknowledgment and Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service. Your continued use of our services constitutes acceptance of these terms and any updates or amendments made.

Note: Max Cleaning NM, LLC retains the right to update the terms of service due to requirements of the law or company needs. We notify our clients and newsletter subscribers via email upon the update.